Dear E-Reader Provider,
I love my e-reader--truly, madly, deeply--I do. In fact, since Sugar bought it for me my blog posts are getting fewer and farther between, and I'm staying up far too late reading, because new reading material is always at my fingertips. In fact, me with an e-reader is somewhat like an alcoholic with keys to the liquor store. Which makes me one of your best customers.
But, I have issues.
If you could see your way clear to upgrade the software that drives my book-shopping experience, I would be so very grateful. You have changed the way I buy books, and not in a good way. I can't shop the way I shop brick-and-mortar stores. I can't go, for example, to the mystery section and browse alphabetically by author. No.
When I browse mysteries, or romances, or women's fiction, or just fiction, I'm given the opportunity to narrow my choices by type. Or I can see what you think are the best picks. I can, of course, see bestsellers and new releases. It's easy to find the books that are free. None of these options comes close to how I like to shop for books.
Granted, I can search for a specific author. This is usually the way I begin shopping in my local bookstore--by checking out what's new and what I might have missed by my favorite authors. But I can no longer check out the authors beside them on the shelf, or skip down to the next shelf to a cover that catches my eye and pick up a title by an author I've never heard of before but who might be my new favorite. I know this isn't your intention, but you are preventing me from discovering new authors in my favorite genres.
I feel like I'm being spoon-fed books selected by someone else, while a feast of titles I would devour is on a buffet in another room that I can't find. Please understand that I am a customer and a book lover. I just need a better way to find books I will fall in love with among the millions of titles in your online store.
Sincerely,
Susan
